Terms & Conditions

1. Introduction

These Terms and Conditions ("Terms") govern your use of the Stones Property Maintenance Ltd website and services. By accessing our website or using our services, you agree to be bound by these Terms.

Stones Property Maintenance Ltd ("we", "our", or "us") provides property maintenance and compliance services across the UK.

2. Services

We provide the following services:

• Plumbing services and installations
• Electrical testing and installations
• Heating and air conditioning services
• Drainage and CCTV surveys
• Carpentry and joinery work
• Roofing and guttering services
• Building maintenance and repairs
• Handyman services
• Cleaning services
• Commercial property services

3. Website Usage

3.1 Acceptable Use

You agree to use our website only for lawful purposes and in a way that does not infringe the rights of, restrict, or inhibit anyone else's use and enjoyment of the website.

3.2 Prohibited Activities

You must not:

• Use our website for any unlawful purpose
• Attempt to gain unauthorized access to our systems
• Interfere with or disrupt our website or servers
• Transmit viruses or malicious code
• Use automated systems to access our website

4. Quote Requests and Bookings

4.1 Quote Requests

When you submit a quote request through our website, you agree to provide accurate and complete information. We will use this information to provide you with an estimate for our services.

4.2 Bookings

When you make a booking through our website, you agree to the following terms:

• All bookings are subject to availability
• We will confirm your booking within 24 hours
• Cancellations must be made at least 24 hours in advance
• Emergency callouts may incur additional charges

5. Pricing and Payment

5.1 Quotes and Estimates

All quotes and estimates are valid for 30 days from the date of issue. Prices may be subject to change based on the scope of work or additional requirements discovered during the project.

5.2 Payment Terms

Payment terms will be agreed upon before work begins. We accept various payment methods including bank transfer, card payments, and cash for smaller jobs.

5.3 Additional Charges

Additional charges may apply for emergency callouts, work outside normal business hours, or additional materials required beyond the original scope.

6. Work Standards and Guarantees

6.1 Work Quality

We commit to providing high-quality workmanship and using appropriate materials for all jobs. All work will be carried out in accordance with relevant industry standards and regulations.

6.2 Guarantees

We provide guarantees on our workmanship and materials as follows:

• Workmanship: 12 months from completion
• Materials: As per manufacturer warranty
• Emergency repairs: 30 days

6.3 Compliance

All work will be carried out in compliance with relevant building regulations, safety standards, and industry best practices.

7. Liability and Insurance

7.1 Our Liability

Our liability is limited to the value of the work carried out. We are not liable for any indirect or consequential losses arising from our services.

7.2 Insurance

We maintain appropriate insurance coverage including public liability insurance and employer's liability insurance as required by law.

7.3 Your Responsibilities

You are responsible for ensuring safe access to the work area and providing any necessary permissions or permits required for the work to proceed.

8. Intellectual Property

All content on our website, including text, graphics, logos, and software, is the property of Stones Property Maintenance Ltd and is protected by copyright laws. You may not reproduce, distribute, or create derivative works without our written permission.

9. Privacy and Data Protection

Your privacy is important to us. We collect and process your personal information in accordance with our Privacy Policy. By using our website and services, you consent to our collection and use of your information as described in our Privacy Policy.

10. Third-Party Services

Our website may contain links to third-party websites or integrate with third-party services such as HubSpot CRM. We are not responsible for the content or privacy practices of these third-party services.

11. Force Majeure

We shall not be liable for any delay or failure to perform our obligations due to circumstances beyond our reasonable control, including but not limited to acts of God, government actions, war, civil disturbance, or other events of force majeure.

12. Dispute Resolution

In the event of any dispute arising from these Terms or our services, we will attempt to resolve the matter amicably. If resolution cannot be reached, the matter will be subject to the jurisdiction of the courts of England and Wales.

13. Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting on our website. Your continued use of our website or services constitutes acceptance of the modified Terms.

14. Severability

If any provision of these Terms is found to be unenforceable or invalid, the remaining provisions will continue to be valid and enforceable to the fullest extent permitted by law.

15. Governing Law

These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these Terms will be subject to the exclusive jurisdiction of the courts of England and Wales.

16. Contact Information

If you have any questions about these Terms and Conditions, please contact us: